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LinMai
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Policy & Procedures

Real Estate Business Policy & Procedures

Mission, Core Values, Professional Conduct & Ethics, Operational Guidelines ...

Business Policy

Official Operational Guidelines & Code of Conduct

1. Mission & Core Values

1.1 Mission Statement

To provide exceptional real estate services with the highest level of integrity, market expertise, and client dedication.

1.2 Core Values

  • Integrity: We do the right thing, even when no one is watching.
  • Transparency: We provide clear, honest communication to clients.
  • Excellence: We strive for the highest quality in marketing.

2. Professional Conduct

Fiduciary Duty

Agents must always act in the best interest of the client (the principal), placing the client’s interests above their own.

Conflict of Interest

Any personal interest in a transaction (e.g., buying for oneself or a family member) must be disclosed in writing immediately.

Fair Housing & Non-Discrimination

We strictly adhere to all local and international Fair Housing laws. We do not discriminate based on race, color, religion, sex, handicap, familial status, or national origin.

⚠️ Zero Tolerance: Violation results in immediate termination.

3. Operational Guidelines

  • Agreements: No property will be marketed without a fully signed and executed Exclusive Listing Agreement.
  • Trust Funds: Agents strictly cannot commingle client funds with personal funds. Deposits must be made within [24/48] hours.
  • Offers: All offers received must be presented to the seller immediately, regardless of price or terms.

"I have read and understood the Business Policy and agree to abide by these standards."

 

Digital Signature / Date